Privacy Policy

Effective Date: March 19, 2026

1. Introduction

Welcome to TVLoopr (tvloopr.com). We provide a premium cloud-based digital signage and display software platform designed to let businesses create, manage, and broadcast professional visual content. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you access our platform, hardware, and services.

2. Information We Collect

We collect information you provide directly to us, information from your use of our services, and information from third parties. This includes:

• Account Information: Name, email address, password, and company details provided during registration.
• Billing Information: Credit card details and billing address collected through our secure payment processors.
• Usage and Services Data: Content you upload, display configurations, playlist settings, and API integration logs.
• Device Information: Data about the hardware used to access our services, such as IP addresses, browser types, and hardware dongle identifiers.
• SMS / Text Messaging Data: Mobile phone numbers and opt-in consent metadata collected when you sign up for text-based notifications or support.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining the TVLoopr platform and display services.
• Processing transactions and sending related information, including invoices and billing receipts.
• Sending technical notices, updates, security alerts, and administrative messages.
• Improving our software, hardware integrations, and user experience.
• Communicating with you about products, services, and features that may interest you.

4. Sharing Your Information

We do not share your personal information with third parties except as described in this policy. We may share data with service providers who perform services on our behalf. Mobile phone numbers and SMS opt-in consent data are never sold, rented, or shared with any third parties or affiliates for marketing, promotional, lead-generation, or any other non-service purposes. This data is shared only with our SMS service provider/aggregator strictly as necessary to deliver the transactional messages and is otherwise excluded from any third-party sharing statements elsewhere in this policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our platform and hold certain information. These technologies help us remember your preferences, secure your account, and analyze platform performance. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Your Rights and Choices

Depending on your location, you may have rights under the CCPA, CPRA, or other data protection laws. These may include the right to access, delete, or correct your personal data. You may also opt out of certain marketing communications at any time by following the instructions in those messages or contacting us directly.

7. SMS / Text Messaging

We collect and use your mobile phone number solely to send transactional SMS messages consisting of billing receipts/invoices and one-time passcodes (OTPs) for account security and verification. We never send marketing or promotional messages.

Message and data rates may apply. Message frequency varies and is limited to transactional needs. You may reply STOP to any message to opt out of future SMS (note: this will not affect critical OTPs required for account access; contact support for alternatives). Reply HELP for assistance. This portion of the policy is publicly accessible and integrated into our Terms of Service.

8. Data Security

We use industry-standard administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

9. Children's Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such data.

10. International Users

TVLoopr is operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date at the top. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].